Good Wave FAQ

Thanks for visiting Good Wave! Here are some questions we often get from our customers:

Products & Ordering

What kind of stuff do you sell?

We sell high-quality watersports gear, like soft top surfboards, paddleboards, and accessories. Whether you're a beginner or an experienced surfer or paddler, we've got you covered.

How can I place an order?

You can order on our website or by reaching out to our customer support team at support@goodwave.co. We're happy to answer any questions you have about our products or the ordering process.

Can I get your products shipped outside of the USA?

Sorry, we currently only ship within the USA & Canada. But we may be able to do something custom if we start with a quote. So contact us if you are interested in getting something shipped abroad support@goodwave.co.

Do you ever have any sales or discounts?

Yes! We love to offer our customers deals and discounts on our products. To stay in the loop, sign up for our deal warehouse email list and check out our Sales.

Returns & Refunds

What is your return policy?

We want you to be happy with your purchase, so we offer a 30-day any reason returns policy. If you're not satisfied with your product, you can return it to us. Please refer to our Returns Policy for more information.

Do your products come with a warranty?

Yes! We stand behind the quality and safety of our products, and we offer warranties ranging from 30 days to 1 year depending on the product. Please refer to our Shipping & Returns page for more information.

Shipping & Delivery

Where are you based?

We are based in Riverside California, but we have teammates in Canada and the east coast.

How long does it take to receive my surfboard?

We typically process orders within 2 business days, and shipping within the USA usually takes between 5-7 business days. Please note that there may be delays due to Coronavirus.

Do you offer discounted shipping fees?

Yes! We know shipping costs can be expensive, especially during Covid. That's why we cover typically around 70% of shipping costs for our customers. The subsidized shipping prices are shown at checkout and after paying our part generally around:

• $80-100 for larger items (longboard surfboards, kayaks, paddle boards, etc.)
• $50-70 for short boards and some mid-size surfboards
• $20 or lower for smaller items (bodyboards, skimboards, etc.)

Customer Support

How can I contact customer support?

You can reach out to us by emailing support@goodwave.co or filling out the contact form on our website. We're happy to help with any questions or concerns you have.

What are your customer support hours?

Our customer support team is available Monday-Friday from 9am-5pm EST. We'll get back to you within 24-48 hours.

What if I have a problem with my order?

If you have any issues with your order, please contact our customer support team at support@goodwave.co. We'll do everything we can to resolve the issue quickly and efficiently.

Sustainability

How does Good Wave prioritize sustainability in its supply chain and products?

At Good Wave, we're committed to being a socially and environmentally responsible business. We're proud to be a member of 1% for the Planet, which means we donate a portion of our sales to environmental causes each year. We also strive to use eco-friendly materials in our products and reduce our environmental footprint as much as possible. Our surfboards and other products are made with high-quality materials that are designed to last, so you can enjoy them for years to come.