Shipping & Returns


RETURNS

Good Wave Company, LLC is proud to offer a 30-day return policy for any reason, as long as the products are unopened and their original packaging. Customer is responsible for paying return shipping. Please contact at support@goodwave.co before returning.

PRODUCT DEFECTS

Good Wave Company, LLC will be happy to refund and return products that are damaged upon delivery assuming ALL of the following conditions are met:

  • Within 14 days of product delivery, you contact Good Wave Company, LCC by phone or email to report the damaged product and provide your original receipt or proof of purchase.
  • Within 21 days of product delivery, you ship back the defective product. Good Wave does not accept any defective product returns after 21 days of delivery.
  • Your product must be unused and in the same condition that you received it. It must also be in the original packaging, with all tags and manuals/accessories included in the return package. Items not returned in new and unused condition may be ineligible for return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund, and refunded return shipping costs.

Please allow up to two weeks to see the credit on your original method of payment.

Good Wave Company, LLC does not refund expedited shipping costs.

DELIVERY / SHIPPING

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you do not receive an email notification from Good Wave Company, LLC with your tracking number within 2 business days of your order, please contact us! Orders are not processed on weekends or holidays. 

International Shipping:

  • Good Wave Company, LLC is not responsible for any duties or fees for international shipping.
  • It may be common for Canadian customers to be asked to pay a customs broker fee when your package arrives. The customs broker fee is not included in our shipping fees and you are responsible for paying this fee upon delivery.

Please contact us with any further questions. We'll be happy to work with you to ensure you have a positive experience and see the smiles on your children's face as they catch their first waves! 

Good Wave Company

(619) 354-9144

support@goodwave.co